Terms, in plain words

Effective date: 12 October 2026 · Last updated: 12 October 2026

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1. About these terms

1.1 These terms ("Terms") apply to your use of the Atlas & Guide website at atlasandguide.com and to every purchase you make through it. They form the agreement between you and us.

1.2 Atlas & Guide ("we", "us", "our") makes personal readings, books, prints, candles and gift cards. You can contact us at hello@atlasandguide.com.

1.3 By placing an order or using the site, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not place an order or use the site.

1.4 These Terms are written in plain English. Where a word could be read more than one way, the ordinary meaning applies.

2. What we sell

2.1 Atlas of Self is a personal book created from the birth details, photographs and answers you provide. It is available as a printed book, a digital edition, or both, depending on what you choose at checkout.

2.2 Atlas of Us is a book created for two people. Both people's details and photographs are needed, and each person's consent applies to their own information.

2.3 Prints are posters and wall pieces, and Candles are candles with a label, sold as shown on the site.

2.4 Gift cards can be bought for a set amount and redeemed on the site for the products we offer.

2.5 Product descriptions, images and prices on the site are our best description of what you will receive. Slight differences in colour, paper or layout between the image and the finished item are normal.

3. Eligibility and your account

3.1 You must be at least 16 years old to place an order. If you are buying a gift or a product for someone else, you confirm that you have their permission to provide their details.

3.2 You are responsible for the accuracy of the details you give us, including your birth details and shipping address, and for keeping any login details secure.

3.3 We may refuse, cancel or limit an order where we reasonably believe these Terms have been broken, where payment fails or is reversed, or where the law requires it.

4. What our readings are

4.1 Our readings are personal, reflective and creative. They are based on historical reading traditions such as palmistry, astrology and numerology, presented as those traditions.

4.2 Our readings are not medical, psychological, legal, financial or other professional advice. They are not a prediction of the future, and they are not a scientific assessment of you or anyone else. Please do not rely on them for decisions about your health, money, legal matters or relationships.

4.3 Readings can touch on body, work, money and relationships. When they do, they are offered only as something to reflect on. If you are going through something difficult, please speak to a qualified professional or to someone you trust.

4.4 We do not promise that any reading will be accurate in every detail, or that it will produce any particular result or feeling.

5. Prices, currency and payment

5.1 All prices are shown in US dollars (USD).

5.2 Payments are taken by Stripe, our payment processor, and you agree to Stripe's terms when you pay. We do not store your full card number.

5.3 Taxes, duties and shipping are shown at checkout before you pay. Your bank or card provider may charge its own fees, which are not ours to refund.

5.4 A contract for your order is formed when we send you an order confirmation. Until then, we may decline an order.

5.5 If a price on the site is clearly wrong, we may cancel the affected order and refund any amount you have paid.

6. Made-to-order products, production and shipping

6.1 Printed books, prints, candles and other physical items are made to order. They are produced for you by print-on-demand partners, currently Prodigi for our books and prints.

6.2 Production and delivery times shown on the site are estimates, not guarantees. We will tell you if we expect a significant delay.

6.3 Shipping is calculated at checkout by destination and is charged at or close to what it costs us. Please make sure your shipping address is complete and correct. We are not responsible for an item delivered to an address you gave us, or for items lost after delivery to that address.

6.4 Risk in a physical item passes to you when it is delivered to the address you gave us.

7. Digital products

7.1 Digital editions are delivered electronically, usually within the time shown at purchase.

7.2 You need the software and internet access required to open a digital edition.

7.3 Because each digital edition is made specifically for you, supply begins as soon as it is delivered to you. For this reason, we do not offer a change-of-mind refund once a digital edition has been delivered. This does not affect any rights you have under the law described in section 15.

8. Refunds, returns and faults

8.1 Change of mind. Because every book, print, candle and reading is made for you, we do not accept returns or give refunds for change of mind once production has started.

8.2 Faults and damage. If a physical item arrives damaged or with a manufacturing fault, or a digital edition cannot be opened or is faulty, please email hello@atlasandguide.com within 30 days of delivery with your order number and a photo of the problem. We will reprint, replace or refund the item, at our choice, unless the law gives you a different remedy.

8.3 Lost or incorrect orders. If an order is lost in transit or you receive the wrong item, contact us and we will replace it or refund it.

8.4 Gift cards are not refundable and cannot be exchanged for cash, except where the law requires it.

8.5 Refunds are returned to the original payment method. They may take several business days to appear, depending on your bank or card provider.

9. Gifts

9.1 You may buy a product as a gift. Where you do not have the recipient's details, we can send the recipient a link to complete them.

9.2 We never tell a gift giver what a recipient has written or uploaded.

10. Your content

10.1 You keep ownership of the photographs, details and words you provide to us ("Your Content").

10.2 You give us a limited permission to store, process and use Your Content only to create, deliver, support and improve the products you ordered. This permission ends when Your Content is deleted, except for copies we must keep by law or that remain in routine backups for a short time before they are deleted.

10.3 You confirm that you have the right to provide Your Content, that you are allowed to use any photograph you upload, and that Your Content does not break any law or infringe anyone else's rights.

10.4 Your finished book is yours to keep, print for personal use and share with people you choose.

11. Artificial intelligence

11.1 Our readings are written with the help of artificial intelligence. The AI interprets the details you give us within the reading traditions, in our voice.

11.2 AI output can contain mistakes or odd phrasing. Section 4 applies to all output.

11.3 When a reading uses palm, hand or eye photographs, we send those photographs to an AI service only if you have given separate consent. The Privacy Policy explains this in more detail.

12. Our intellectual property

12.1 The site and everything we make for it, other than Your Content, is owned by us or used with permission. This includes the software, text, designs, artwork, names and logos.

12.2 We give you a personal, non-transferable licence to use the site and your purchased products for your own personal, non-commercial use.

12.3 You must not copy, resell, redistribute, scrape, reverse-engineer or create competing products from the site or its output, unless we agree in writing.

13. Acceptable use

13.1 You must not use the site or our products to break the law, infringe anyone's rights, submit false information, or harass, profile or discriminate against another person.

13.2 You must not interfere with the site, try to access areas you are not allowed to access, or use bots or automated tools to take content from it.

14. Liability and disclaimers

14.1 The site is provided as it is and as it is available. Except where the law says otherwise, we do not give any warranty about the site's availability, accuracy or fitness for a particular purpose.

14.2 To the extent the law allows, we are not liable for indirect or consequential losses, or for any decision you make based on a reading.

14.3 To the extent the law allows, our total liability to you for any claim relating to an order is limited to the amount you paid for that order.

14.4 Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

15. Your statutory rights

15.1 Nothing in these Terms removes or limits any right you have under consumer protection law where you live, where that right cannot be excluded by agreement.

15.2 If you are a consumer, these Terms work alongside those rights rather than replacing them.

16. Changes

16.1 We may change these Terms from time to time. The date at the top shows the current version.

16.2 If a change is significant, we will tell you by email or by a notice on the site before it takes effect. Changes never apply retrospectively to an order you have already placed.

16.3 We may change, add or stop products and prices at any time. A change to a product does not affect an order you have already placed.

17. Suspension and ending these Terms

17.1 You may stop using the site at any time.

17.2 We may suspend access to the site or cancel an order where you seriously break these Terms, or where we need to do so to protect the site, our partners or other people.

17.3 Sections 4, 10, 12, 14, 15, 17, 18 and 19 continue to apply after an order is complete or these Terms end.

18. Complaints

18.1 Please contact us first at hello@atlasandguide.com. We will try to resolve any concern promptly and in good faith.

18.2 Nothing in these Terms stops you from using any complaint process or dispute resolution service available to you where you live.

19. Governing law

19.1 These Terms are governed by the law of the place where Atlas & Guide is registered. This does not take away any consumer rights you have in the place where you live.

20. General

20.1 Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about your order and the site.

20.2 Severability. If any part of these Terms is found to be unenforceable, the rest still applies.

20.3 No waiver. If we do not enforce a right straight away, we have not given it up.

20.4 Assignment. You may not transfer your rights under these Terms. We may do so if our business is sold or transferred, provided your rights are not reduced.

20.5 Events beyond our control. We are not responsible for delays caused by events outside our reasonable control, such as supplier or postal disruption.

21. Contact

Atlas & Guide

Email: hello@atlasandguide.com